2022 FASFAA Conference Speakers

FASFAA would like to recognize and thank all our speakers, special guests and presenters for contributing to the success of our Annual Conference!

Alicia Keaton

Alicia Keaton has worked in the financial aid profession for 28 years. She received her Bachelor of Science degree from Michigan State University and a Master of Business Administration degree from Wayne State University.    

She is originally from the state of Michigan where she began her financial aid career at Wayne State University with a student population of 30,000. She later worked at the University of Florida serving as Sr. Associate Director with a student population of more than 50,000. She is currently serving as the Director for the Office of Student Financial Assistance at the wonderful University of Central Florida with a student population of over 70,000.    

As director she has assisted with the implementation of a financial literacy program known as Centsible Knights, participated on the UCF Strategic Planning Commission, served on both the NASFAA Program and Diversity committees, served on the SASFAA Conference committee, FASFAA Annual Conference committee, and the Coalition of State University Aid Administrators (COSUAA) Steering Committee, and has collaborated with several campus departments regarding various compliance and customer service initiatives. She has provided financial aid presentations to high schools, as well as, presented at regional, state, and national financial aid conferences. She believes it is important to help others and to make sure in life you leave a place better than you found it!

Angela Nickel


Angela Nickel (Angie) holds the position of Financial Aid Compliance Analyst with Florida State College at Jacksonville and has been with FSCJ for 14 years.  She began her career in higher education with University of North Florida 37 years ago as a student worker in the Cashier’s Office, eventually moving to the Financial Aid Office.  After UNF, she worked for Nelnet as a Campus Technical Sales & Implementation Team Lead. 

She is a NASFAA Certified Financial Aid Administrator, Six Sigma Green Belt, a member of the FASFAA Clock Hour Committee and NASFAA Rapid Response Committee. 

Angie enjoys gardening, boating, and traveling; all of which are better with friends and family. 

Cathy Kimball



Cathy Kimball is currently the Associate Director of Financial Aid at Florida State College at Jacksonville. 

Cathy began her financial aid career over 35 years ago at College of the Atlantic, a small private college in Maine.  From there she became the Director of Financial Aid at Husson University and then moved on to Manage the Education Division for Maine’s Guarantor, the Finance Authority of Maine, overseeing the Maine State Grant Program, the NextGen 529 College Investing Plan, several scholarship and forgivable loan programs, College Goal Sunday and many outreach programs. 

Since moving to Florida 15 years ago, she has gained experience working in propriety and public colleges/universities as well.    

Celena Tulloss


Celena Tulloss serves as the Director of the Office of Financial Aid and Scholarships at the University of Tennessee. She has 20 years’ experience in financial aid, having served in community action scholarship programming, as the Executive Director of Financial Aid at Lincoln Memorial University, and in progressively responsible roles at Tennessee since 2008. She holds a BS and MS in Educational Leadership from Union College.   

Celena is actively involved in leading professional organizations dedicated to the advancement of student financial aid, through training and advocacy. She has served in many roles, including the President of the Tennessee Association of Student Financial Aid Administrators (TASFAA) and is the current President of the Southern Association of Student Financial Aid Administrators (SASFAA) that encompasses 9 states- Kentucky, Virginia, Tennessee, North Carolina, South Carolina, Mississippi, Alabama, Georgia and Florida. Celena also serves the national association (NASFAA) as a member of their Rapid Response team and an observer on the board of directors.  

Chris Hessenberger


Chris Hessenberger serves as a Special Agent in the Pembroke Pines Office of the U.S. Department of Education’s Office of Inspector General. Agent Hessenberger is a graduate of the Federal Law Enforcement Center’s Criminal Investigator Training Program and Inspector General Academy. He possesses a degree in Business/Management from the University of Florida.

In 2005, he joined the Office of Inspector General as a Special Agent in Washington, D.C. In 2006, he relocated to the OIG office in Pembroke Pines, Florida. Prior to 2005, he served as a Federal Agent for the U.S. Army Criminal Investigation Command. He has conducted numerous Department of Education fraud investigations, which have resulted in successful criminal prosecutions, federal sentences, restitution orders, and civil recoveries. Many of these investigations involved Public Corruption, Charter Schools, Title I and Title IV programs. He is currently a firearms and defensive tactics instructor for the Southeast Region. Prior to 2005, he was a Special Agent with the U.S. Army Criminal Investigative Division (CID), where he successfully conducted numerous cases ranging from Capital Crimes (Homicide and Sexual Assaults), Drug Enforcement and Economic Crimes (Fraud).

Agent Hessberger has conducted numerous Department of Education fraud investigations, which have resulted in successful criminal prosecutions, federal sentences, restitution orders, and civil recoveries.  Many of these investigations involved Public Corruption, Charter Schools, Title I and Title IV programs.  He is currently a firearms and defensive tactics instructor for the Southeast Region as well as an Alternate Evidence Custodian. 


Dave Deibel


Dave Deibel joined ECMC in 2006 as a School Relations Director and brings extensive knowledge of the student loan industry to his work with schools. Dave’s comprehensive understanding of both federal and private loan programs gives him a perspective that has proven valuable to school clients.  

During the past sixteen years, Dave has served schools throughout the East Coast. Through regular visits, calls, and presentations, Dave assists schools with creating and implementing default management programs and provides schools with ECMC’s latest products and services related to default aversion and financial literacy.  

Prior to ECMC, Dave worked in the Office of Student Financial Aid at the College of William and Mary as an Assistant Director of Operations for twelve years.  

Dr. Morgan O'Sullivan


Dr. Morgan O’Sullivan is the Director of Student Financial Services Communications & Operations at Lynn University in Florida. Hailing from Ireland, Morgan graduated with a Bachelor of Commerce from University College Cork, National University of Ireland in 2000. He completed his MSc. (Commerce) in 2001 with a thesis titled “American Foreign Policy Intervention: A Case Study of Bill Clinton and the Irish Peace Process”. He has also qualified as an elementary school teacher completing his Postgraduate Certificate in Education (Elementary) in London in 2004. 

Morgan moved to Florida in the fall of 2004 and started working in Student Financial Services at Lynn University. He has worked in the sphere of financial literacy since 2004, designing, coordinating and running such programs throughout the university. He completed his doctorate in educational leadership which focused on the theme of financial literacy in May 2018. He has presented nationally at NACUBO, NASFAA, NSEA, and ACFE as well as at regional and local level. He is married with three children and currently resides in Delray Beach, Florida. He is a big Star Wars fan, Liverpool football club supporter, and likes to travel.

Kamia Mwango


Kamia “Mia” Mwango is the Financial Aid Director at Santa Fe College in Gainesville, FL, where she leads a team of 22 dedicated financial aid professionals who distribute more than $45 million in financial assistance to students so they can access education.

In this role she is also a key administrator for Enrollment Management functions at the institution. Her previous roles as Financial Aid Technical Coordinator (Business Analyst), Real Estate Agent, and Department of Transportation Project Manager have provided her the skills to engage with students, parents, campus, community, and agency partners to implement key strategic initiatives for the institution.

Mia has been an avid volunteer, board member, presenter, and mentor for the Florida Association of Student Financial Aid Administrators (FASFAA) for eight years and continues to find her professional grounding with this association that contributes to the success of numerous professionals and students.

For free time and recreation, Mia creates precious memories with her husband and son, who she loves more than words can convey. 

Kris Hatcher


Kris Hatcher EdD, FAAC® has worked in financial aid for almost sixteen years across various types of institutions. Kris has also served as a FASFAA board member in the roles of Electronic Services Chair, Region I Representative, and Vice President of Training. His dissertation – titled “Large Rocks and Unwritten Rules: The Case of Financial Aid Fee Implementation at Florida’s State Colleges” – was successfully defended in February 2022, thereby clearing the last hurdle necessary to graduate from Florida State University’s Doctorate of Education program.

He and his beautiful wife Katie have two wonderful children, Jackson and Julia.

Laura Dickerson


Laura Dickerson is the Director of Business Development at Sallie Mae in the state of Florida. She has worked for Sallie Mae for over 28 years with colleges, universities, and high schools, and in the financial aid industry for more than 30 years. Laura works specifically with Florida colleges and universities to share responsible borrowing initiatives, as well as, paying for college resources.  

She is a member of several financial aid and high school driven organizations and has presented on topics that cover financial literacy, repayment strategies, and healthy credit.  

Lori Auxier

Lori Auxier is the Director of Outreach at Educational Credit Management Corporation’s (ECMC), has more than 28 years of higher education experience and possesses an in-depth knowledge of college access, financial aid and financial literacy on both secondary and postsecondary campuses.

As a first-generation student who earned her MBA from St. Leo University, Lori is passionate about helping others pursue their higher education goals and dreams. Lori is also an Accredited Financial Counselor® through AFCPE® and loves volunteering with her local pet rescue. 

Marissa Miles


Marissa Miles joined Florida International University in March of 2013 as the Director of Financial Assistance in the Herbert Wertheim College of MedicineShe now serves as the Senior Director of Enrollment Support Services in the College of Medicine.

Marissa attended the University of Central Florida where she earned her Bachelor of Art degree in Liberal Studies, and a Master of Art degree in Educational Leadership: Student Personnel Administration in Higher EducationShe has been in the financial aid field for over 20 years, working first at Florida Atlantic University, then moving on to her current position at FIU.  Recently, Marissa completed the Accredited Financial Counselor Certification expanding her financial aid professional growth into the financial counseling role. 

Additionally, Marissa has taken every opportunity to obtain certifications in regard to mental health support for all students including Mental Health First Aid and LGBTQ Safe Zone Training. Marissa currently holds a two-year term as FASFAA Region V Representative. 

Nadine Bailey

Nadine Bailey is the Vice President of Student Finance at Ultimate Medical Academy (UMA) in Tampa, FL. She has worked for UMA for over 11 years and has been in financial aid for over 28 years.

Nadine loves her financial aid community and has served the associations of FASFAA, NASFAA and SASFAA over the years. She likes sharing best practices with her colleagues and is always eager to add new FAA’s to the association to serve.

Nadine is passionate about students understanding the financial aid process especially the FAFSA. She wants every student and their families to be informed and make the right decisions when it comes to their postsecondary goals and dreams.

Nadine is also the President-Elect for the Florida Association of Student Financial Aid Administrators (FASFAA). She will be FASFAA’s President for the 22-23 year.