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 Subject : Financial Aid Specialist, Santa Fe College, Gainesville, closes 7/19/1.. 07/01/2019 01:52:12 PM 
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Subject :Financial Aid Specialist, Santa Fe College, Gainesville, closes 7/19/19

SF College, Gainesville, FL
Full description and official application at the SF Human Resources website.
Closes 7/19/19


May need to work a flexible schedule, including extended hours during peak service periods and special events.

Salary of $36,335
Compensation package is comprised of many college paid benefits including health and life insurance, retirement, leave time, and tuition waivers for Santa Fe College and the University of Florida.

Description (partial):
The Financial Aid Specialist is responsible for processing of student files. The Specialist provides a high level of Service Excellence for providing information in person, by phone and by email. This position specializes in either the verification or packaging of student files by reconciling discrepancies, verifying eligibility for awards, sending notices to students and updating awards...


Responsibilities and Duties (partial):
  • Provide advice and counsel about available financial aid opportunities, eligibility requirements, the application process and College resources to students and parents in person, over the telephone, and through email.
  • Use discretion, based on established federal guidelines regarding eligibility, to reconcile, complete and award student files.
  • Research and resolve problems related to discrepancies of application documents.
  • Prepare awards for disbursement by the Office for Finance
  • Use appropriate strategies to diffuse tense situations and recognize when to make referrals to avoid escalation.
  • Communicate tactfully while exercising extreme diplomacy, empathy, and compassion when dealing with; sensitive information, challenging situations...

Qualifications (partial):
Required: High school diploma or equivalent with four (4) years of related work experience, as well as working in a highly-regulated and fast-paced customer service environment are required.
Preferred: An Associate’s degree in a relevant discipline, prior experience and understanding of financial aid, accounting, tax knowledge and higher education are preferred. Experience and/or prior working knowledge of Information for Financial Aid Professionals (IFAP) is also preferred.


Full description and official application at the SF Human Resources website.


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