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 Subject : Financial Aid Counselor Position.. 01/02/2019 07:53:08 PM 
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Job Opening- Financial Aid Counselor at Johnson University

Function:

The individual must be a dynamic, highly skilled financial aid professional. The successful candidate will provide guidance to students, parents and prospective students regarding financial aid and other pertinent financial counseling; help the financial aid team surpass all expectations; make recommendations on awarding policies and procedures to meet University enrollment goals and compliance, and will participate in various activities promoting professional development.

REPORTS TO: Director of Financial Aid

Leadership Accountability:

Financial Aid Receptionist(s)

Primary Responsibilities:

Serving as primary point of contact for current and prospective students and/or parents;
Using clear and understandable communication with students, parents, and potential students regarding financial aid awards and financial aid counseling;
Assisting students with estimating their educational expenses to calculate their needs for the year, and preparing a financial plan;
Packaging and reviewing FL student aid awards to ensure they are accurate;
Overseeing the packaging of FL state awards along with compliance and reconciliation of funds;
Responsible for importing and exporting financial aid data to federal communication systems for FL campus;
Responsible for awarding federal and state work study to eligible FL students;
Utilizing enhanced internal and external communication systems to inform students and parents about financial aid awards and department’s policies and procedures;
Paperless data tracking of applications and paperwork for the FL office;
Conduct mandatory exit counseling packages to Johnson FL students graduating or leaving the university;
Ensuring compliance with all financial aid policies, procedures and regulations when reviewing financial aid applications; exercise judgment when interpreting Federal and State regulations for specific student situations;
Maintaining professional connections in state and national financial aid organizations;
Participating with presentations of financial aid related issues;
Contributing with hiring, training, supervision, and evaluation of staff;
Assisting director in reviews or reports to ensure compliance of department with regulations.
Assisting team members when necessary to enable the success of the department.
Qualifications:

Bachelor’s degree or equivalent experience in an area with focus in finance, or counseling;
1-3 years financial aid experience.
Abilities:

Exceptional customer service orientation;
Exceptional oral and written communication skills. Must be able to communicate sensitive and/or complex information in a confidential and straightforward manner;
Must be a creative problem solver. Must have the ability to data mine to extract data to support opinions and/or resolutions;
Proficient user of Microsoft Office and experienced in financial database systems;
Must possess a high level of accuracy, self-motivation, strong attention to detail, and the ability to handle a heavy workload;
Familiarity with academic environment, policies and procedures;
Excellent organizational skills with the ability to organize and prioritize multiple complex projects and tasks simultaneously;
Must be willing to work additional hours when necessary.
Those who are interested in applying for this position should send a cover letter and resume to:

Kayla Williams
Director of Financial Aid
Student Financial Services
Johnson University

[email protected]
Fax: 865-251-3333
7900 Johnson Drive Knoxville, TN 37998
 
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