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Subject :Financial Aid Client Services Coordinator, Santa Fe College, Gainesville, closes 7/8/19
SF College, Gainesville, FL
Full description and official application at the SF Human Resources website.
Closes 7/8/19
Salary of $47,498.66
Compensation package is comprised of many college paid benefits including health and life insurance, retirement, leave time, and tuition waivers for Santa Fe College and the University of Florida.
Description (partial):
The Financial Aid Client Services Coordinator is responsible for the ensuring exceptional customer service to a diverse community of students, including front desk operations, Financial Aid phone inquiries, and student complaints... The Coordinator also serves as a Financial Aid liaison for college events and other outreach activities involving financial aid.
Responsibilities and Duties (partial):
- Supervise, onboard and train financial aid representatives.
- Provide leadership, oversight and direction for financial aid’s client services representatives and/or specialists.
- Remain well-informed on all current federal, state and institutional regulations and policies including those regarding information privacy and security.
- Provide up-to-date, accurate, and complete information to students and parents in person, via phone, e-mail, or chat, especially during peak service times.
- Coordinate with campus partners for compliance with Title IV consumer information disclosures.
- Assist in all areas of Financial Aid, such as financial literacy education and student complaint escalation.
- Coordinate, attend and track outreach efforts, particularly with local high school Financial Aid Night and community events...
Qualifications (partial):
Required: A Bachelor’s Degree with two (2) years of closely related experience or a combination of completed education and/or related work experience equal to six (6) years.
Preferred: Demonstrated public speaking, training and/or presentation experience is highly recommended, as well as proficient technology skills. Call center experience is also encouraged. Knowledge of financial aid processes such as the Free Application for Student Aid (FAFSA).
Full description and official application at the SF Human Resources website.
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