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About Corinthian Colleges, Inc.
If you’re looking for an exciting opportunity with a robust company committed to changing students’ lives and doing the right thing, Corinthian Colleges, Inc. is the place for you. As one of the largest post-secondary education companies in North America, we are on the cutting-edge of the industry and forging ahead into a new era of leadership, growth and innovation. We currently operate more than 100 campuses through Everest College, WyoTech and Heald College and are dedicated to delivering on the promise to our students. At CCi you’ll work with impassioned employees and have the support you need to make great things possible.
General Job Description:
You're a born leader with excellent communication skills and a background in financial aid. In this role you will be directly responsible for the day-to-day activities of up to five Student Finance Support Supervisors and indirectly responsible for the supervision of up to 50 Student Finance Support Representatives. You will manage all facets of team production, accuracy, and quality, and will be solely responsible for meeting the key performance indicators of assigned supervisors, while maintaining focus on the best interest of the student, campus and company. You will also work with internal personnel to effectively and efficiently operationalize regulatory changes and process improvements. You will provide feedback to training and customer support groups to ensure the highest quality of service, and will maintain relationships with internal regulatory, audit, and compliance departments and external regulatory bodies. Most importantly, you will ensure optimal functioning of the department and make a difference in the lives of many.
Job Responsibilities:
• Manage/monitor staff and provide process improvement recommendations related to quality, consistency, compliance, and efficiency
• Manage and monitor subordinates in administrative tasks, including attendance and tardiness tracking, payroll, and corrective actions, etc.
• Complete routine performance assessments and provide regular, structured feedback and coaching to support individual and department goals
• Manage and monitor internal quality control, support desk feedback, and audit results for operational activities to ensure timely identification of risks or opportunities
• Work with internal personnel to effectively and efficiently operationalize regulatory changes and process improvements
• Provide feedback and training to customer support groups to ensure the highest quality of service
• Maintain relationships with internal regulatory, audit, and compliance departments and external regulatory bodies
• Assist in hiring and training staff
• Attend and successfully complete all training for this position as required at any time by the company
• Perform other duties and responsibilities as assigned
Key Behaviors:
• Leadership: Demonstrates exemplary leadership and management skills
• Dependability: Responds to requests for service and assistance
• Teamwork: Balances team and individual responsibilities
• Decision Making: Displays willingness to make decisions
• Communication: Effectively communicates with others
• Time Management: Is able to complete all job requirements in allotted time
• Work Ethic: Displays an organized and results-oriented approach, and motivation to perform without extensive direction
• Accuracy: Displays a high quality of work and level of accuracy
• Innovation: Uses creative, solution-oriented approach to address problems
• Bachelor's degree required
• Minimum 5 years financial aid experience with 2 years in a management position
• Knowledge of CampusVue program preferred
• Ability to hire, train, supervise, and coach supervisors and their direct reports
• Ability to multi-task, organize, establish priorities, and adapt to change
• Excellent analytical and problem solving skills
• Knowledge of Microsoft Office Suite: Word, Excel, and Outlook
• Demonstrated ability to fulfill Company Key Behaviors
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis, including weekends if necessary |
